Career Opportunities
Thank you for your interest in a career with American Community Bank. We always welcome new applications. Please contact us at 219-365-6700 to inquire about available opportunities.
Click the link below to download an Employment Application to fill out and email with your resume to [email protected]. Thank you.
Current Positions:
Branch Manager
American Community Bank seeks a full-time Branch Manager.
Summary: Our Branch Managers are responsible for leading their branches to success, focusing on superior customer service and strong customer development.
Work Hours: Work hours may be anywhere between 9:00am and 5:30pm Monday through Friday, and between 8:00am and 12:00pm on Saturdays. No hours on Sundays.
Duties and Responsibilities:
- Collaborate with branch operations to develop and implement a sales and marketing strategy to drive deposit growth and loan and partner referrals with new and existing client relationships.
- Establish and align sales goals for the branch to maximize individual sales productivity.
- Promote the bank through community involvement and leverage contacts to create a pipeline of new business opportunities.
- Execute and complete sales plans to effectively grow the branch.
- Actively participate in the hiring and recruitment of new employees for your banking center.
- Provide employee training and development.
- Evaluate performance and career development conversations to help employees reach their goals.
- Create an environment of open, honest, and consistent feedback designed to improve individual and company performance.
- Understand and coach team members on the importance of operational responsibilities/risk activities and a customer service focus.
- Assist to actively produce individual sales results for both consumer and business deposits.
- Regularly conduct outside sales calls to nurture and grow established relationships and grow market share for the banking center(s) through frequent participation in business development activities with existing business customers in the market area.
- Partner with retail leadership to ensure staff receives proper training to demonstrate ability to sell, cross-sell and/or refer to reach individual sales, productivity, and servicing goals. Each member of the team should be held accountable for individual goals as well as branch goals.
- Promote an understanding of business deposit and lending products and expand relationships with new and existing clients through ongoing outside business calling activities.
- Effectively utilize and document client conversations to deepen relationships and deliver the whole bank through cross selling and partner referrals to increase share of wallet.
- Open accounts and process loan applications for both consumer and business customers.
- Utilize available materials to provide education and assistance to new and existing customers regarding our digital products.
- Create a culture that attracts, retains, and grows a team that values diversity, inclusion, and engagement.
- Establish high expectations for superior quality customer service on a wide variety of banking matters. Be highly responsive to process non-monetary requests for customers, such as: approve checks for cashing, accept and process stop payment requests, order debit cards, complete address changes and process check orders.
- Resolve customer inquiries, problems, and complaints with scope of authority while proactively using service and sales techniques to provide solutions to customers for current financial needs.
- Engage banking center team and business partners to assist customers with a variety of personal and business banking needs.
- Performs other duties as required.
Education/Experience:
- Bachelor's or Associate's degree preferred.
- Minimum of four (4) years’ experience in retail banking preferred, with a minimum of two (2) or more years in a supervisory/management role.
- Two (2) years of leadership experience and community development or sales experience.
Qualifications/Required Skills:
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
- Performs as a team player with strong interpersonal skills who can interact effectively with staff and management across all departments.
- Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, SharePoint, and all other bank approved software systems.
- Ability to present a professional image.
- Possess excellent communication skills and communicate with public, co-workers, management, customers, and others in a courteous, positive, and professional manner.
- Ability to work through client problems by listening to understand and thinking through all options. Recommend and implement solutions.
- Must be detailed orientated, proofread, and verify written materials, and possess the ability to perform basic mathematical computations using various business machines and/or computers.
- Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
- Need to have flexibility in scheduling.
- Ability to use and understand the bank's computer customer information system. Ability to read, interpret and comprehend laws and regulations set forth by the bank's regulatory agencies.
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Capability to exercise good judgment and communicate effectively to establish credibility and rapport while providing exceptional service.